Nayden Nedyalkov

Building a full-cycle e-commerce ecosystem means solving not just delivery, but returns. With recurring deliveries driving 66% of subscription purchases globally and reverse logistics costs reaching up to 20% of revenue, returns infrastructure is shifting from operational burden to strategic differentiator. This session explores how AI-powered out-of-home infrastructure changes the economics of returns - and why companies that build this capability now will own the next competitive advantage in e-commerce. Practical insights from deployments across European and Middle Eastern markets.

With a background in finance and strong foundations in mathematics and physics, Nayden Nedyalkov focuses on building scalable out-of-home infrastructure for e-commerce delivery and returns. He develops smart locker networks across European and Middle Eastern markets, supports investments in IoT and software solutions as a Board Member at Ences Investment Group, and contributes to international trade development as President of the Bulgarian Export Association. Combining infrastructure development, technology investment, and cross-border commerce, Nayden brings hands-on experience in the evolving e-commerce infrastructure landscape.